The Window, Door, and Millwork Sales Support Coordinator serves as a critical resource to our sales team, ensuring streamlined support across product knowledge, order processing, and customer interactions. This role requires familiarity with various window and door product lines, quoting systems, and vendor portals. The Coordinator interacts with builders, contractors, and homeowners and provides administrative assistance to support the sales team in delivering a high standard of customer satisfaction. Assigned tasks and team support responsibilities will vary based on business needs.

Schedule: Monday through Friday 8 hour shifts between 7am-6pm + *possible overtime when/ if needed

Pay: $20-24/ hour TBD based on knowledge and experience

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Essential job functions:

• Order Management: Accurately enter sales orders and quotes for the sales team, ensuring all details align with customer and job requirements.
• Purchase Order Processing: Process purchase orders, handle credits, and confirm order accuracy for sales and service transactions.
• Vendor Coordination: Obtain Return Goods Authorizations (RGAs) for products needing return and ensure all returns are processed in compliance with vendor policies.
• Order Acknowledgment and Scheduling: Verify purchase order acknowledgments, update estimated ship dates, and ensure accurate pricing for all orders.
• Service Parts Management: Order and manage service parts as needed for the sales team to facilitate timely repairs and replacements.
• Warranty Administration: Oversee and manage service portals, specifically for Marvin and Andersen products, to support warranty claims and service requests;
• Product Research: Conduct detailed research on various window, door, and millwork products as requested by sales representatives to provide comprehensive product comparisons and information.
• Quality Assurance: Cross-reference acknowledgments against purchase orders to validate correct pricing and specifications before order finalization.

Minimum Requirements

• Education: High School Diploma or equivalent required.
• Prior retail sales experience preferred
• Prior experience and knowledge of building products/materials, windows, doors, trim preferred.
• Able to establish relationships with customers.
• Skills/Knowledge: Comfortable using technology and computers. Knowledge of retail computer systems, MS Word and Excel a plus.
• Team player with excellent interpersonal and communication skills.

Education and Experience:

• High School Diploma or equivalent required.
• Experience in remodeling or construction industry in a supervisor role is ideal.
• Prior experience and knowledge of building products/materials, windows, doors, trim preferred.

PC benefits include:

• Medical, Dental & Vision Insurance
• Vacation Pay
• Paid Holidays
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• Voluntary Term Life Insurance
• 401(k) Plan with Company 401(k) Matching Contributions
• Employee Discount Program (After eligibility period)

PC Home Center and PC Lumber & Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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Position Type: Full-Time

Average Hours: Average 40 hrs +/ week

Starting Wage: Monthly Draw (amount TBD based on candidate knowledge & Experience) while in training period *approximately 6-12 months. After training period, pay structure goes to Commission (15-20% sales GP$) versus draw.

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Looking for EXPERIENCED Sales Representatives to sell across a broad range of lumber products and building materials.

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PC Home Center

123 Cherry Street

New Albany, IN 47150

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AND

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PC Lumber & Hardware

150 Hunter Station

Sellersburg, IN 47172

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Responsibilities include:

·       Attract and grow new business opportunities and sales leads.

·       Cultivate and solidify relationships with new customers.

·       Able to read blueprints and compile a lumber package and“Take-Off.”

·       Develop and maintain strong working relationships with contractor customers answering questions and solving problems to ensure repeat business.

·       Prepare and present professional proposals to customers.

·       Develop methods and processes to track progress of customer’s projects.

·       Develop relationships with vendors and source products.

·       Research and implement ways to improve quality and productivity.

·       Research and provide accurate information to customers regarding proper materials, prices, and technical information (application and specifications).

·       Perform job-site visits to ensure the projects remain on track.

·       Ensure all projects generate appropriate profit margins.

·       Coordinate all deliveries and credit pick-ups with dispatchers.

·       Attend activities and functions as a representative of the company.

·       Review new and upcoming product information in order to inform customers of any changes (product offering, pricing, assembly options, installation methods, etc.)

Qualifications:

·       Have 3-4 years’ experience in sales of building materials and the building process.

·       Be highly motivated and target driven with a proven track record in sales.

·       Excellent selling, communication, and negotiation skills

·       Able to prioritize, use time management, and be highly organized.

·       Able to create and deliver presentations tailored to the audience’s needs.

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Screening requirements: Drug screen, background check, & MVR

Education Requirements: High School Diploma or equivalent

PC offers competitive wages and benefits, including:

·       Medical, Dental & Vision Insurance

·       Holiday and Vacation Pay

·       401(k) Plan with Company 401(k) Matching Contributions

·       Short and Long-Term Disability Insurance, Life, and AD&D Insurance

·       Voluntary Term Life Insurance

·       Employee Discount Program (After eligibility period)

PC Home Center and PC Lumber &Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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Window and Door Service Technician-

Mon- Fri - Day-shift 40+ hours a week

Pay- Hourly Pay $25-$31/ hr- TBD based on candidate experience/knowledge.

Position Overview:

The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Responsibilities/Accountabilities (include but are not limited to):

• Performs and completes service tasks as assigned, on products in the field
• Problem solves and diagnoses difficult issues in the field
• Replaces glass in windows or doors; Installs items such as sashes, windows, mountings, screens, other replacement parts etc.
• Provides customers with helpful information on the care, operation and maintenance of their products
• Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducts any necessary follow up service work and communication to resolve all assigned service tickets
• Collects payment from customer in correspondence to PC policy.
• Identifies and orders parts for follow up service calls, and coordinates with the internal CSR team as necessary
• Maintains stock of all necessary parts and equipment on a weekly basis
• Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company; serves as a Customer Experience Champion
• Aids in the training of new Service Technicians, Customer Service Representatives or team members as requested
• Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements.
• Performs any other necessary task assigned by the direct manager/supervisor
• Seeks out continuous improvement opportunities related to service processes
• Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Must have a valid driver’s license and comply with the company Fleet Safety Policy

Skills/Knowledge:

• Provide superb customer experience
• Completes work in an efficient, timely and accurate manner
• Enjoys working in fast-paced environment with a high sense of urgency
• Ability to independently problem solve and make recommendations for resolutions
• Seeks out internal experts and utilizes their knowledge
• Committed to following established processes
• Focused on details and follow through

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.

Education and/or Experience:

Must have High School Diploma or GED and dependable work history. 0-2 year’s field service experience, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Time commitment required of this position will vary based on business needs.

‍Benefits:    

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

PC Home Center and PC Lumber & Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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1st shift- 8 hour shifts Monday- Friday between the hours of 7a - 6p +every other Saturday 8a-4p.

Pay Rate- $17/ hr (90 day eval with potential of $1 increase and at 12 month eval with potential of another $1 increase) up to $19 in the first year.
Duties and Responsibilities

A Retail Sales Associate is responsible for handling various sales activities in a retail store, including facilitating purchases and providing customer service such as but not limited to the below:

• Greeting customers when they enter the store.

• Assisting in maintaining the back stock room, setting up merchandise displays on the sales floor, stocking shelves, etc.
• Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
• Able to work both independently and within a team environment.
• Ringing up sales using Point of Sales (POS) software on a computer.

 
• Arranging for delivery or pick-up of the customer’s order if needed
• Inviting the customer to join a loyalty program
• Other duties as needed

• *Prior work experience in a retail or building materials and/ or knowledge of building materials and hardware, opening/ closing, and "keyholder" responsibilities preferred.

Education

• High school Diploma or Equivalent

Physical Demands and Job Requirements:

• Able and willing to stock merchandise from store receiving to shelving.
• Able and willing to lift, move, and carry product up to 50 lbs on shelving at various heights.
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store for an 8–10-hour shift.
• Able and willing to work in an retail environment.
• Able and willing to operate computer, cash register, printer, and navigate computer software.
• Basic Math skills (counting money).
• Speak clearly.
• Be physically presentable based on company guidelines.

PC Benefits Include: (Full-time Employees)

• Medical, Dental & Vision Insurance
• Holiday and Vacation Pay
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Plan and Company 401(k) Matching Contributions
• Employee Discount Program (After eligibility period)

*Click to learn more about PC Lumberwww.pchomestores.com/lumber/about

PC Home Center and PC Lumber &Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law

Kitchen & Bath Designer (needs for both Inside Sales & Outside Sales)

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PC Home Center

123 Cherry Street

New Albany, IN 47150

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We are seeking an experienced professional Kitchen and Bathroom design/sales consultants. Candidates must be proficient with sales generation, lead follow-up, cultivating/ maintaining relationships, and closing sales. Experienced with2020 Design, current industry product knowledge/trends, and ability to oversee projects from the beginning to the end.

Ideal candidate experience and requirements:

• Kitchen/ Bath Design with Sales experience.
• Experience and Proficiency in 2020 Design and AutoCad.
• Organized and detailed oriented.
• Proficient with designing floor plans, cabinet layout plans, sales estimating, and the ordering process.
• Current industry product knowledge: cabinetry, cabinetry design, counter tops, tile and tile design. *Basic knowledge of electrical & plumbing is a PLUS.
• Able to build a quick rapport with customers and have excellent customer service skills.
• Listen to, interact with and when assessing their kitchen and bath project
• Meet with customers to review designs, make product recommendations/ selections, and anticipate needs.
• Sales generation, lead follow-up, relationship building, and closing skills.

Education and Experience:

• High School Diploma or equivalent required. *Bachelor's Degree or higher a plus.
• Experienced with Inside or outside sales.
• Prior experience in a retail and/ or in building materials a plus.

Schedule, Pay, and Environment:

• Pay- base + commission *TBD by candidate experience/knowledge.
• Approximately 75% of the time in an office and showroom environment; and 25% of the time may be at construction sites/ calling on builders and re-modelers.
• Inside Sales Schedule - Monday- Friday 8-hour shifts between 7am-6pm (*based on schedule needs) + every third Saturday 8am-4pm.
• Outside Sales Schedule - TBD by candidate (based on 40+ hours a week)

PC benefits include:

• Medical, Dental & Vision Insurance
• Holiday and Vacation Pay
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Plan with Company 401(k) with Matching Contributions
• Employee Discount Program (After eligibility period)

*Click to learn more about PC Home Center pchomestores.com/home-center/about

PC Home Center and PC Lumber &Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law