Outside Sales- Millwork (Windows, Doors, & Trim) & Lumber

Position Type: Full-Time

Average Hours: Average 40 hrs +/ week

Starting Wage: Monthly Draw (amount TBD based on candidate knowledge & Experience) while in training period *approximately 6-12 months. After training period, pay structure goes to Commission (15-20% sales GP$) versus draw.

PC Home Center

123 Cherry Street

New Albany, IN 47150

PC Home Center is looking for experienced salesperson across a broad product offering of lumber products, molding, millwork, windows and doors.

Responsibilities:

• Prospecting for new business opportunities and generating new sales leads
• Develops relationships with existing and potential customers. Ensuring completion of plan take-offs, bids and quotes, answering questions and solving problems
• Developing and maintaining strong working relationships with contractor customers
• · Researching and implementing ways to improve quality and productivity
• Prepares and presents accurate sales proposals and quotes
• Provide customers with knowledgeable, courteous, and prompt service at all times.
• Research and provide accurate information to customers regarding proper materials and prices as well as technical information regarding application and specifications
• Performs job-site visits
• Ensures all projects generate appropriate profit margins
• Coordinates all deliveries and credit pick-ups with dispatcher
• Attends activities and functions as a representative of company
• Develops process to track progress of customer’s projects
• Read, interpret and complete takeoffs from blueprints.
• Review new and upcoming product information and inform customers of changes (product offering, pricing, assembly options, installation methods, etc.)

Qualifications:

• 1 – 2 years’ experience in door & window sales, new construction and residential
• Knowledge of building materials, building process, and local building codes
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback

PC benefits, include:

• Medical, Dental, & Vision Insurance (as soon as 30 days)
• Holiday Pay
• Vacation Pay (year 1- 4 days, year 2- 10 days, year 3-15 days, year 8- 20 days)
• 401(k) with Company Matching Contribution
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• Employee Discount Program

PC Home Center and PC Lumber & Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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Window and Door Service Technician-

Mon- Fri - Day-shift 40+ hours a week

Pay- Hourly Pay $25-$31/ hr- TBD based on candidate experience/knowledge.

Position Overview:

The Service Technician is responsible for providing quality service visits to customers to inspect, repair and/or adjust windows and doors in the field. The Service Technician will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team. This position is responsible for ensuring all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Responsibilities/Accountabilities (include but are not limited to):

• Performs and completes service tasks as assigned, on products in the field
• Problem solves and diagnoses difficult issues in the field
• Replaces glass in windows or doors; Installs items such as sashes, windows, mountings, screens, other replacement parts etc.
• Provides customers with helpful information on the care, operation and maintenance of their products
• Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducts any necessary follow up service work and communication to resolve all assigned service tickets
• Collects payment from customer in correspondence to PC policy.
• Identifies and orders parts for follow up service calls, and coordinates with the internal CSR team as necessary
• Maintains stock of all necessary parts and equipment on a weekly basis
• Strives to achieve 100% Customer satisfaction while making it easy for customers to do business with the company; serves as a Customer Experience Champion
• Aids in the training of new Service Technicians, Customer Service Representatives or team members as requested
• Maintains assigned Service vehicle and coordinates with Manager and Service Team as needed on vehicle maintenance requirements.
• Performs any other necessary task assigned by the direct manager/supervisor
• Seeks out continuous improvement opportunities related to service processes
• Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Must have a valid driver’s license and comply with the company Fleet Safety Policy

Skills/Knowledge:

• Provide superb customer experience
• Completes work in an efficient, timely and accurate manner
• Enjoys working in fast-paced environment with a high sense of urgency
• Ability to independently problem solve and make recommendations for resolutions
• Seeks out internal experts and utilizes their knowledge
• Committed to following established processes
• Focused on details and follow through

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.

Education and/or Experience:

Must have High School Diploma or GED and dependable work history. 0-2 year’s field service experience, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Mathematical Skills:

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Time commitment required of this position will vary based on business needs.

‍Benefits:    

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

PC Home Center and PC Lumber & Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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PC Lumber & Hardware is the largest independently owned Lumber and Home Center in the region. PC is highly regarded in the industry selling to homeowners, builders, and remodelers. We are currently seeking the right individual to fill an immediate opening at our Lumber Sales Counter.

The right candidate will interact and assist customers in finding the products and materials they need. Applicants must be detail oriented, dependable, enthusiastic, outgoing and have excellent communication skills.

Responsibilities include:

• Develop excellent product knowledge
• Create estimates and quotes for customers in a timely manner
• Selling products and placing orders accurately
• Building relationships with customers
• Coordinate delivery of orders
• Resolve customer and vendor issues promptly

Qualifications:

• Attention to details
• High degree of self-motivation
• Strong organizational skills and work ethic
• Ability to multi-task and stay on schedule
• Dependable
• Sales oriented
• Provide excellent customer service

*Knowledge of building products/materials, windows, doors are a BIG PLUS!!

PC benefits, include:

• Medical, Dental & Vision Insurance (as soon as 30 days)
• Holiday Pay
• Vacation Pay ( year 1- 4 days, year 2- 10 days, year 3-15 days, year 8- 20 days)
• 401(k) with Company Matching Contribution
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• Employee Discount Program

PC Home Center and PC Lumber & Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law'

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Position Type: Full-Time
Shift/Schedule: *Average 40 hours/week with occasional overtime. Every other Saturday is required with a day off through the week.

Monday -Friday 7am - 6pm. *8 hour shifts of the following:

o    7am - 3:30pm  &  9am- 6pm

Saturday 8am- 4:00pm (1/2 hr lunch)

Starting Wage: $18/ hr (potential for $1 increase at 90 days and additional $1increase at 12 months

PC Home Center
123 Cherry St, New Albany, IN, USA, 47150

Duties and Responsibilities:

• Pull and load orders for customers.
• Stock merchandise, lumber, and building materials.
• Safely operate a forklift.
• Adhere to all safety guidelines.
• Operate equipment, including manual hand jack and forklift.
• Other duties as assigned.
• Communicate clearly and effectively with management, supervisors, and co-workers.
• Ability to work both independently and within a team environment.

Education/ Experience:

• High School Diploma or equivalent required.
• *Prior work experience in a warehouse setting, lumberyard, and/ or building materials warehouse is a plus.
• *Forklift experience a plus.

Physical Demands: PLEASE READ Thoroughly!

• Available to work an average of 40 hours per week however some overtime may be required occasionally.
• You will be on your feet 8+ hours a day walking on concrete.
• You will be lifting, pulling, carrying, unloading delivery  trucks/ semis of heavy objects (some items can weigh 200-300 lbs) such as Windows and Doors throughout the shift.

• You will be regularly required to stand, bend, reach,  push, pull, lift, carry, and walk throughout warehouse.
• You will be working in a NON-climate controlled environment. (hot is summer cold in winter)
• You will need to be physically and mentally able to do all the above.

PC benefits, include:

• Medical, Dental & Vision Insurance (as soon as 30 days)
• Holiday Pay
• Vacation Pay ( year 1- 4 days, year 2- 10 days, year 3-15 days, year 8- 20 days)
• 401(k) with Company Matching Contribution
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• Employee Discount Program

PC Home Center and PC Lumber &Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law''

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1st shift- 8 hour shifts Monday- Friday between the hours of 7a-7p.(Fairly flexible)

Pay Rate- $18/ hr (90 day eval with potential of $1 increase AND a12 month eval with potential of another $1 increase) up to $20 in the first year.

Skills and Knowledge

• Applicant needs to possess a mechanical aptitude with a desire to work on small engine equipment (specifically Stihl branded equipment). Examples include chain saw, string trimmers, blowers, etc.
• Previous mechanical background or small engine repair experience preferred.
• Must have the ability and desire to learn and stay current with repair processes. This will involve computer-based training, hands on training, as well as some travel to remote training programs.
• Applicant must be comfortable with computer usage. Examples include inputting service tickets, documenting what parts were used and what repairs were completed, and Point of Sale software.
• Applicant must be comfortable working with customers and explain the nature of repairs that are needed.
• Candidate must be able to maintain a clean and organized work environment.

Requirements

• High School Diploma or equivalent
• Ability to perform physical activities, including but not limited to lifting up to 50 pounds unassisted
• Ability to work independently and solve problems
• Knowledge and experience using and operating computers systems and point of sale software.
• Ability to communicate and interact with customers
• Knowledge and understanding of hand and power tools

• Ability to learn and retain what is taught.

PC Benefits Include: (Full-time Employees)

• Medical, Dental & Vision Insurance
• Holiday and Vacation Pay
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Plan and Company 401(k) Matching Contributions
• Employee Discount Program (After eligibility period)

*Click to learn more about PC Lumberwww.pchomestores.com/lumber/about

PC Home Center and PC Lumber &Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Cabinet Sales/ Kitchen & Bath Design (needs for both Inside Sales & Outside Sales)

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PC Home Center

123 Cherry Street

New Albany, IN 47150

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We are seeking an experienced professional Kitchen and Bathroom design/sales consultants. Candidates must be proficient with sales generation, lead follow-up, cultivating/ maintaining relationships, and closing sales. Experienced with2020 Design, current industry product knowledge/trends, and ability to oversee projects from the beginning to the end.

Ideal candidate experience and requirements:

• Kitchen/ Bath Design with Sales experience.
• Experience and Proficiency in 2020 Design and AutoCad.
• Organized and detailed oriented.
• Proficient with designing floor plans, cabinet layout plans, sales estimating, and the ordering process.
• Current industry product knowledge: cabinetry, cabinetry design, counter tops, tile and tile design. *Basic knowledge of electrical & plumbing is a PLUS.
• Able to build a quick rapport with customers and have excellent customer service skills.
• Listen to, interact with and when assessing their kitchen and bath project
• Meet with customers to review designs, make product recommendations/ selections, and anticipate needs.
• Sales generation, lead follow-up, relationship building, and closing skills.

Education and Experience:

• High School Diploma or equivalent required. *Bachelor's Degree or higher a plus.
• Experienced with Inside or outside sales.
• Prior experience in a retail and/ or in building materials a plus.

Schedule, Pay, and Environment:

• Pay- base + commission *TBD by candidate experience/knowledge.
• Approximately 75% of the time in an office and showroom environment; and 25% of the time may be at construction sites/ calling on builders and re-modelers.
• Inside Sales Schedule - Monday- Friday 8-hour shifts between 7am-6pm (*based on schedule needs) + every third Saturday 8am-4pm.
• Outside Sales Schedule - TBD by candidate (based on 40+ hours a week)

PC benefits include:

• Medical, Dental & Vision Insurance
• Holiday and Vacation Pay
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Plan with Company 401(k) with Matching Contributions
• Employee Discount Program (After eligibility period)

*Click to learn more about PC Home Center pchomestores.com/home-center/about

PC Home Center and PC Lumber &Hardware are committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon PC's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law